| Includes:
- Numerous tools designed to help managers and project-leaders make
good decisions on a daily basis in order to enhance business performance
and minimize risk
- Thoroughly detailed description and training on how to use each tool:
building the tool, when and how to implement it
Practice handling problems with the aid of 7 tools whose main focus is
to identify cause and effect, in order to rectify them. All such tools
promote continuous improvement:
- WWWWHH - Collecting precise data through the use of constructive
criticism and questioning methods.
- Pareto – A simple method for classifying phenomena in order
of importance
- Cause & Effect (Ishikawa Diagram) – A simple tool to identify
possible causes, hence determining better resolution methods
- Brainstorming – Creative group activity to help in coming up
with a maximum number of ideas within a limited time-frame
- Summary sheets- Such sheets allow necessary data-capture to aid in
analysis of causes
- Matrix – Decision-making tool to help decide between several
viable solutions by basing choices on established criteria
- Histogram – Graph to display quantitative data related to subject
matter. Aids in maintaining focus on major causes of problem
Case study using the POWER 7 game which consists of solving a puzzle
by following a problem-resolution method.
Participants will select their own methods and tools as they become
necessary as the study progresses. Discovery : the necessity to use a
tool for "arranging" events in logical order.
The training tools may be re-used in applying methods to real-life problems.
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