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CANADIAN AUTHORITIES TAKE ACTION
AGAINST TERRORISM
Canada has become a panacea for terrorist front groups. The CSIS
report stated that nearly every known international terrorist
organization has a base of some sort in Canada.
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In this section, you will find
an outline for each course offered by compu.finder.
These courses cover several fields related to management.
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Managing People Skills and Relational Intelligence
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| course outlines
| Managing People Skills and Relational Intelligence
Course Name:
Managing People Skills and Relational Intelligence
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| Target Audience : |
This training program is intended for upper management and senior executives within both the private and public sectors, project managers and directors, department directors and managers of small and medium-sized enterprises. |
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| Introduction : |
Managing People Skills and Relational Intelligence
Nowadays, company executives need not only possess technical and scientific knowledge, they must also learn to develop the way they behave and react in a human environment, which is much more complex than it used to be: multi-generational relationships (X and Y), multi-ethnic relationships and a professional environment with many constraints (workload, productivity, result and performance obligations, etc..)
Company executives are a different breed of leaders. Unlike artists and celebrities, they have direct authority over those they influence and control.
Today, virtues such as courage, wisdom, tenacity and fairness are not enough to generate the admiration and commitment required to mobilize and produce - hence the need to manage otherwise.
To understand, one must be totally receptive, without being passive, and learn to collaborate open-mindedly with his entourage: employees, customers, suppliers, partners, associates, as well as know about and distinguish the interests, roles and values of each, coordinate and negotiate.
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Course Objectives :
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How you will benefit:
- Identify and correct inappropriate attitudes within relationships
- Identify and develop behavioural strategies
- Improve and enhance self-perception and perception of others
- Communicate in an efficient manner
- Improve the harmony and productivity within one’s work group
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Cours Outline :
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- ASSERTING YOUR RELATIONAL PRESENCE: SELF-INTELLIGENCE
- Discover your personality, as well as your professional abilities
- Open your mind and accept reality without passing judgement
- Develop your face-to-face working capacity
- Develop your capacity to listen and understand others
- Get to know yourself better
- Clarify your objectives and your missionDevelop a new way of being, in the presence of others
- Enhance your capacity to listen without passing judgement, and to be authentic when establishing
contacts and sharing
- Guess what others are thinking to better understand them
- ADAPTING TO YOUR INTERLOCUTOR’S PERSONALITY TYPE
- Identify your interlocutor, his concerns, his main personality
type
- Consider the context
- Adapt your communication methods to the other’s speech
- SITUATION SCENARIO: HOW TO REACT TO DIFFERENT PERSONALITY
TYPES
- Reacting to an aggressive manager, an insistent colleague, a persistent customer... These situation scenarios will enable you to better understand how you should react, as the interface between a multitude of individuals, to facilitate communications
- DISCUSSION TRAINING AND ASSERTING YOURSELF WITHIN A
RELATIONSHIP
- Develop your ready wit, learn to retort, improvise
- Speak with ease
- Establish efficient dialogue, express yourself without being aggressive
- Strengthen your capacity to influence: argue and convince
- Identify signs and behaviours of approval or disapproval
- LEARN HOW TO MANAGE CRITICISM
- Train to formulate in an assertive manner
- Be constructive when expressing criticism
- Respond to justified criticism with serenity
- Manage aggressive criticism in a relevant manner
- RELATIONAL INTELLIGENCE: THE ART OF RELATING TO OTHERS
- Understanding the differences: aspects and levels of communication
- Training for relational games
- How to tame relational fears and develop a capacity for peaceful
communication?
- Optimizing the various types of relationships: hierarchy, collaborators, friends...
- Presence with others, listening and probing intelligence
- Understanding implicit and explicit communications
- How to conduct a clarification or explanation meeting?
- Analyzing communications strategies to make reaching your personal or professional objectives easier
- Developing the capacity to explore your problem situations and create change objectives
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Teaching Method |
The training integrates expert testimonies, tool demonstrations, guided studies, application exercises, enterprise simulations and case studies. |
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| To sign
up or for further information, please contact Mme Maryse Roy
at 450-226-2238 or 1-800-861-6618
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