Aims and Role of Scorecard
- The necessity for a global tool for managing and controlling outcomes
- Controlling execution of your strategies
- Characteristics of an efficient dashboard
- How to use existing structures
Methods for building your own scorecard
- Managing " scorecard " usage
- Convincing staff that the scorecard is usefull and beneficial
- Selecting the right staff to mobilize for set up
- How to formalize your information system needs
- Implementation Methods
- Identify strategy and define scope
- Business Mapping of procedures and functions
- Determine goals
Your Management Scorecard Indicators
- Choose and organize your follow-up performance indicators hierarchically
- Result Indicators or Progress Indicators
- Driving Indicators or Reporting Indicators
- Financial Indicators or Non-financial Indicators
- Synthetic Indicators or Target-based Indicators
- Which indicators best suit your needs
- Select the right accounting indicators: ROI, margins, cost
control, current clients...
- Activity and timeline indicators: sales analysis, delays, client
returns
- The increasing benefits of added-value indicators: residual
profit, clientele value, taking the intangible into consideration
- The Balanced Scorecard: a pertinent structure
Optimize your Management Scorecard
- The initial phase of data collection
- Controlling access/giving access to databases, ERP EIS
- Data Warehouse and Datamart benefits
- Scorecard presentation choices
- Increase the dashboard's user friendliness: information portals
and use of intranet
- Improve ergonomics of initial models
- Select most explicit representations
Using Results and Strategic Decision-making
- How to drive strategies with the help of management scorecard
- Select the right channels to communicate strategy
- The role of communication by Managing Director or CEO for top-down
management style
- Integrating scorecards into other management tools
- Revise functions and actions with the help of scorecards
- Managing bottom-up information movement
- Optimizing experience gains, managing know-how and learning
processes
- Building a complete, customized management system
- Final audit and readjustments
- How to permanently control appropriateness between decision-making
process and decision-makers' needs
- Limitations and derivatives of system
- Integration of the training and acquired knowledge
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