You have goals to reach, projects to accomplish and results to achieve. You have carefully developed a winning strategy, planned your schedules, correctly determined everyone’s tasks and responsibilities...thought of everything...set everything up...and yet...

Yet you get the impression that your messages don’t really get across to your team members... that they need more motivation lately and that they lack self-confidence when performing their daily tasks.

Do you think you should improve your speaking, motivating, or selling skills or reassert yourself as an authority figure?

What if all you needed to be effective and efficient was to improve your internal communication methods...

This training program will help you set up a comprehensive internal communication program that touches all aspects of work organization and business relationships your team members share between themselves with other company employees, and with people outside the company.

Presidents, vice presidents, HR directors, general managers, directors of operations, administrative directors and any other executive who must communicate on a daily basis

1. Maximize your team members’ trust
2. Improve the fluidity of communications within the organization for better work synchronisation
3. Better control the volume and stream of information within the company and/or within the department
4. Facilitate the production of reports that better reflect current realities
5. Reduce the amount of time spent in meetings by making meetings more efficient
6. Transform information into communication and communication into information

1. Internal communication: What to communicate? To whom? When to communicate? How?
   • The roles of internal communication within an organization
   • How to make information evolve into communication
   • What can be expected from internal communication?
   • Internal communication tools:
     • Relational
     • Operational
     • Organizational
     
     
   • Determine the prioritization objectives and mechanisms
   • Evaluate the needs using a weighting grid
   
   
2. Internal communication tools and their uses
   • The scorecards
   • The log book
   • The regulations book
   • The code of ethics
   • The policies and procedures manual
   • The work order, forms
   • The checklist(s)
   • The reports
   • The communications follow-up, abeyance, agenda, etc.
   • The other tools
   
   
3. Communication methods and when to use them
   • The types of communication
   • Personal, social and professional communication
   • Mixed communication
   • Letters and memos
   • Postings and signs (e.g.: organization or flow charts)
   • Tables, scorecards, graphs, diagrams
   • Internal media: journals, bulletins
   • E-mails, Intranet, communication networks, blogs
   • Seminar meetings, conferences
   
   
4. Building a communications plan
   • Determine the themes and subjects which relate to professional communication
   • Evaluate and estimate the objectives
   • Establish the needs for (communication) exchange and information relay
   • Ensure communications follow-up
   • Supervise communications and achievements
   • Allocate communication functions to themes concerned: motivation, records, corrections, etc...
   
   
5. Managing a communications plan
   • Follow-up on the pace of communication as it relates to target schedules and allocated time frames for work completion
   • Set up a communications calendar
   • Transform communications into information and manage the information.
   
   

• Andragogical approach taking participant characteristics into consideration
• Statements and discussions
• Practical exercises
• Case analyses in groups