Introduction: Are you yearning for a promotion? Do you want to move up in the company? Design your own career and develop your capacity to handle management-related functions.

You have, most likely, already been asked to handle administrative and managerial duties even though you have never had adequate professional training to prepare you for the tasks and responsibilities of an executive assistant, whether in an upper management, an office management or a service centre environment.

This multidisciplinary training program will provide you with the fundamentals of the executive assistant’s professional duties and will help you improve your competence by developing new concepts and methods.

Administrative professionals, office assistants, office automation technicians, coordinators, office managers, supervisors, administrative assistants

1. Acquire general business management knowledge
2. Develop good general manager reflexes
3. Develop sense of responsibility and resourcefulness
4. Acquire good business sense and entrepreneurship
5. Become proficient in performing the basic tasks of an executive assistant whether in a general management environment or in other functional departments

• Office Management
  • Office set up and ergonomics
  • Filing systems, follow-up procedures, office accessories and equipment
  • Document and electronic file management
  • Organizing procedures and information systems
  • Security and policies
  
  
• Purchasing Negotiations and Management
  • Searching for and choosing suppliers: traditional methods and Internet
  • Negotiate terms, conditions and agreements
  • Quality control and performance
  • Good buyer skills
  • Products most often purchased and how to avoid traps
  
  
• Staff Relations
  • Recruiting and hiring
  • Welcoming and integrating new employees
  • Demonstrating leadership
  • Delegating and getting results
  • Team work
  • How to behave in a meeting: ethics and protocols
  • Inter-relational communication and people management
  • Notions of supervision
  
  
• Project and Activity Management and Monitoring
  • Project and risk assessment
  • Defining and breaking down projects
  • Knowing how to monitor the project and intervene at the right time to correct any deviation
  • Control costs and eliminate over-expenditure
  • The Gantt Chart: knowing how to use it
  • When to put an end to a project?
  
  
• Accounting and Financial Management
  • Participate in setting up a budget
  • Budget follow-up
  • Implement scorecards
  • Draw up analytical reports and produce statistics
  • Activity performance calculations
  
  

The training integrates tool demonstrations, workshops, practical exercises, business simulations and case studies, as well as theoretical concepts.